LMS Customer Support

Through the LMS Software Support Services, users have access to LMS Response Line Center for a wide range of questions on the deployment and optimal use of the LMS software products. This section is reserved to LMS customers who have products under warranty or subscribed a Software Support Policy contract.

The LMS Test.Lab Active Pictures plug-in is not restricted to customers but can be downloaded by everyone from this location.

New Software releases and service levels

LMS Virtual.Lab 7B Service Level 1 was released on March 25, 2008. This release was auto-shipped in the first week of April 2008. Read more about what is fixed in this Service Level or click here to order the media online.

LMS TecWare/FALANCS 3.5 Service Level 1 was released on March 18, 2008. Read more about what is fixed in this Service Level or click here to order the media online.

Training Classes

Click here for the complete agenda of training classes and seminars for 2008 in the different LMS training centers and register on-line. Some of the upcoming events are:

LMS Virtual.Lab Structures – General Pre/Post Processing for Structural Analysis, May 28 and 29 in Leuven, Belgium and June 11 and 12 in Novarra, Italy where you will learn how to use LMS Virtual.Lab Structures for pre-processing Finite Element models, launching external solvers, and post-processing the results. We will guide you through creating assemblies of mesh based and geometry based Finite Element models. You will also learn how to use the standard meshing tools for CATIA V5 to create a mesh from a CAD geometry.
LMS Test.Lab Windows automation, May 20 through 22 in Leuven, Belgium, and on June 4 through 6 in Paris, France, where you will use Windows Automation and Visual Basic to automate LMS Test.Lab to increase its functionalities. You will learn how to communicate with, and create add-ins for, LMS Test.Lab. We will guide you through writing an application and running Test.lab as a server application.You will also learn how to write your own programs using LMS Test.Lab building components.

An exclusive LMS News sneak preview: the Fiat brand cover story

Read our exclusive interview with Fiat’s Filippo D’Aprile, Director of Vehicle Architecture & Integration, and Giovanni Toniato, NVH Manager, to discover how various LMS solutions contributed to Fiat’s successful brand revival.
>>Full Story

Picchio develops faster race cars with LMS Virtual.Lab Motion

Italian race car manufacturer Picchio S.p.A. selected LMS Virtual.Lab Motion in designing suspensions for its motorsports vehicles, including closed-cockpit Grand-Am and Daytona class vehicles. In a move to expand its business, Picchio is also using the software in developing custom-built high-performance sports cars for road driving.

>>Full Story

Frequently Asked Questions

The LMS Customer Support Group regularly updates the online knowledge base on the different LMS Software products. Click here to browse through the FAQ database.

You find links to some of these recently created FAQ’s below.

LMS Test.Lab Signature: How to track on a pulse train without having a PDT module?
LMS Test.Lab Structures: Is it possible to inverse the Point ID and Reference Point ID for multiple points in one step?
LMS Virtual.Lab Desktop : Which unit should I select in the Import menu if the stress in my FE model is defined in pound per square inch (psi)?
LMS TecWare FALANCS: How can I append different time series signals to combine them in one file?

Upcoming web seminars

15 Apr - Design and validation of robust engine controls, 10AM CET

15 Apr - Design and validation of robust engine controls, 11AM EST

16 Apr - Engineering wind turbines and components to meet noise and fatigue targets and standards, 11AM EST

16 Apr - Sound Intensity for ISO9614 sound power calculation and for source localization, 10AM CET

16 Apr - Sound Intensity for ISO9614 sound power calculation and for source localization, 11AM EST

17 Apr - Vibration qualification testing of avionics and satellite structures, 10AM CET

17 Apr - Vibration qualification testing of avionics and satellite structures, 11AM EST

Contacting LMS Customer Support