The LMS Software Support Services Contract provides users with high-quality support that enables them to get the most out of their LMS systems and software. It guarantees a smooth daily operation for the engineering team, minimizes down time and maximizes productivity. Regular software updates protect the investment in the LMS systems and keeps the entire installation in line with the latest technology evolutions. Subscribers to the LMS Software Support Services are automatically entitled to new releases of the LMS software. This ensures the compatibility with the latest developments in hardware and operating systems. Every new release also delivers new functionalities and features, further enhancing the software’s performance and capabilities.
Through the LMS Software Support Services, users have access to LMS Response Line Center for a wide range of questions on the deployment and optimal use of the LMS software products. Response line engineers diagnose reported problems related to LMS software or hardware, and provide the best solution in the shortest possible time frame. In case the reported problem represents a job stopper, they will look for a temporary work-around allowing customers to proceed with their work.
The LMS response line engineers have an extensive experience in the installation and use of LMS products, and often also master the related engineering applications. Subscribers to the LMS Software Support Services have access to the private customer support section of the LMS web site. This section contains detailed information of current and past product releases and provides headnotice on upcoming releases. It also provides access to a wealth of application notes, technical papers, tips & tricks, and frequently asked questions on products and applications.
